Terms & Conditions

INFINITECH IT LTD  ·  Company No. 16644739  ·  Last updated: June 2025

1. Introduction

These Terms and Conditions govern the relationship between INFINITECH IT LTD ("InfiniTech", "we", "us", "our"), a company registered in England and Wales (Company No. 16644739), with registered office at 19 Trinity Street, St Austell, Cornwall PL25 5LS, and any client ("you", "your") who engages our services.

By engaging InfiniTech to provide IT services, managed services, cybersecurity solutions, telephony, or any other technology-related services, you agree to be bound by these Terms. Please read them carefully.

2. Services

InfiniTech provides managed IT services, cybersecurity solutions, cloud services, VoIP and telephony, broadband, IT hardware supply, marketing and web services, and related technology consulting. The specific services, deliverables, and pricing applicable to your engagement will be set out in a separate Service Agreement, Statement of Work, or Order Confirmation.

We reserve the right to modify, suspend, or discontinue any service with reasonable notice. Where a specific service level agreement (SLA) is in place, the terms of that SLA will apply.

3. Payment Terms

3.1 Invoicing

Invoices are issued monthly in advance for recurring managed services, and upon completion or as agreed for project-based work. Payment is due within 14 days of the invoice date unless otherwise agreed in writing.

3.2 Late Payment

Late payments may attract interest at 8% per annum above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to suspend services where invoices remain unpaid beyond 30 days.

3.3 Price Changes

We reserve the right to adjust pricing with 30 days' written notice. Continued use of services after the effective date constitutes acceptance of revised pricing.

4. Client Obligations

To enable us to deliver services effectively, you agree to:

• Provide timely access to systems, premises, and personnel as reasonably required
• Maintain adequate backups of your data and systems (unless backup is an agreed part of our service)
• Promptly report faults, incidents, or suspected security breaches
• Ensure that your use of any services provided does not breach applicable law
• Obtain all necessary licences, permissions, and consents required for the operation of your systems

5. Acceptable Use

You must not use InfiniTech's services, infrastructure, or networks to:

• Send unsolicited commercial communications (spam)
• Transmit illegal, offensive, defamatory, or infringing material
• Conduct or facilitate any unlawful activity
• Attempt to gain unauthorised access to any system or network
• Disrupt the services of InfiniTech or any third party

Breach of this clause may result in immediate suspension of services without refund.

6. Intellectual Property

All intellectual property rights in software, documentation, systems, and materials created by InfiniTech remain the property of InfiniTech unless expressly transferred in writing. Any third-party software or licences supplied as part of a service remain subject to the applicable third-party licence terms.

You retain ownership of your own data and content. By engaging our services you grant InfiniTech a licence to access, process, and store your data solely to the extent necessary to deliver the agreed services.

7. Data Protection

Both parties will comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Where InfiniTech processes personal data on your behalf as a data processor, we will do so only on your documented instructions and in accordance with a Data Processing Agreement, available upon request.

Our Privacy Policy (available at infini-tech.co.uk/cookies) sets out how we handle personal data relating to contacts, visitors, and prospects.

8. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party and to use such information solely for the purpose of fulfilling obligations under these Terms. This obligation survives termination of the engagement for a period of three years.

9. Limitation of Liability

To the fullest extent permitted by law:

• InfiniTech's total liability to you in any 12-month period shall not exceed the total fees paid by you to InfiniTech during that period
• InfiniTech shall not be liable for any indirect, consequential, special, or incidental loss, including loss of profit, loss of data, or business interruption
• InfiniTech is not liable for failures caused by factors outside our reasonable control, including but not limited to internet outages, third-party service failures, acts of God, or cyberattacks against third-party infrastructure

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Termination

Either party may terminate a service agreement by giving the notice period specified in that agreement (typically 30 days for monthly rolling agreements, or as stated in the contract). InfiniTech may terminate immediately in the event of material breach, non-payment, or insolvency.

Upon termination, all outstanding fees become immediately due. We will assist with reasonable data export requests for 30 days following termination.

11. Force Majeure

Neither party shall be liable for any failure or delay in performance caused by circumstances beyond their reasonable control, provided the affected party notifies the other promptly and takes reasonable steps to mitigate the impact.

12. Governing Law & Disputes

These Terms are governed by the laws of England and Wales. Any dispute arising shall be subject to the exclusive jurisdiction of the courts of England and Wales. We encourage disputes to be raised directly with us in the first instance so that we can seek resolution informally.

13. Changes to These Terms

We may update these Terms from time to time. Where changes are material, we will provide at least 14 days' written notice. Continued engagement with our services after the effective date constitutes acceptance of the revised Terms.

14. Entire Agreement

These Terms, together with any applicable Service Agreement, Statement of Work, or SLA, constitute the entire agreement between the parties and supersede all prior discussions, representations, or agreements relating to the subject matter herein.